Your technical support for HEIDENHAIN products

The HEIDENHAIN Service department offers professional, individualized support for machine manufacturers and users throughout the entire lifecycle of a machine. Thanks to well-trained HEIDENHAIN agencies, a competent service team is available to help you worldwide.

On this page, you can do the following:

  • Contact your Helpline contact person
  • Order a replacement part
  • Have a defective device repaired
  • Exchange a defective product
  • Find a nearby agency

Technical support

Our qualified Helpline staff provide consultation and support from the initial design of a new machine to optimization and troubleshooting in the field.

Contact the Helpline

On-site service support

HEIDENHAIN service technicians are available worldwide to provide you with competent and reliable on-site help in the event of malfunctions.

Find a contact person

Download

Find forms, brochures, checklists, and CAD models, or use the Infobase to find mounting instructions and the Filebase to access software downloads.

Download documents

Replacement parts

We keep numerous original replacement parts on stock in our Service department warehouse. Components are available for new devices as well as for products from teh past 20 years.

Order a replacement part

Repairs

Take advantage of the HEIDENHAIN repair service. Our qualified service technicians will quickly and reliably repair your defective devices.
               

Repair a defective device

Exchange devices

We can get your machine up and running again with our exchange service. You can obtain a free exchange device from our HEIDENHAIN Service department exchange warehouse.

Order an exchange device

Technical support

NC Support Helpline
+49 8669 31-3101
service.nc-support@heidenhain.de

PLC Programming Helpline
+49 8669 31-3102
service.plc@heidenhain.de

NC Programming Helpline
+49 8669 31-3103
service.nc-pgm@heidenhain.de

Encoders Helpline
+49 8669 31-3104
service.ms-support@heidenhain.de

Application Programming Helpline
+49 8669 31-3106
service.app@heidenhain.de

Replacement Parts and Repairs Helpline
Germany: +49 8669 31-3121
International: +49 8669 31-3123
service.order@heidenhain.de

Please use our request form to send us a question.

Request form